Shipments and returns 

Shipping Policy
 

1. We make every effort to ensure that the order arrives quickly, and in accordance with the basket of products that was updated at the time of purchase. At the same time, human errors may occur when collecting items to order.
    

2. Delivery via shipping will involve a shipping fee of NIS 15-50, which will be added to the order amount. The shipping fee may vary from order to order depending on the number of units purchased in the same order as well as according to the site's promotions. The cost of shipping to Eilat, Arava or the Dead Sea will be up to NIS 100. The responsibility for the shipment, the integrity of the products and their condition at the time of delivery will be on the shipping company, and the customer confirms with his purchase that he will not have any claim against the company on this issue.
    

3. The company undertakes to supply only a product that has been paid in full by credit card as specified in section 3 above.
    

4. The delivery time will be according to the time specified on the information page of each product from the moment the order is confirmed, and during the operating hours.
    

5.  The company will not be responsible for delays beyond its control and/or originating from the customer, including but not limited to delay due to difficulty contacting the customer during the coordination hours. Such a delay will not be considered a breach of Eva Mitrani's obligation to supply the product. Failure to respond for 3 days to the SMS (coordinating the delivery hours) and which will be sent within 24 hours of placing the order will lead to the delivery of the product to the address entered in the order. It is clarified for the avoidance of doubt that this situation will not entitle the customer to a refund for the shipping fees paid by him, as stated above, and in the case of returning the shipment to the company's offices, it will apply to the customer when taking the shipment out again from the company's offices will oblige the customer to pay additional shipping fees.
    

6. Delivery of products purchased on the website will be possible only in certain delivery areas as defined by the company and at its sole discretion. You can verify whether it is possible to place an order to a certain address by contacting customer service   on WhatsApp before placing the order. It will be clarified that, despite the aforementioned, the company will be entitled to change the delivery areas from time to time at its discretion and without prior notice. Without deviating from the above, the company will be entitled to refuse to deliver products via delivery also to an address within the scope of the delivery areas when access to the area is restricted from a security point of view and/or from a technical point of view and/or special operations are required for the delivery of the delivery to that area and/or the courier is exposed to any danger and/or For any other reason, and all at the sole discretion of the company.
    

7. When delivering the product either by delivery, Ava Mitrani and/or someone on her behalf may require the presence of the credit card holder when delivering the products and/or presentation of the credit card holder's ID as a condition for delivering the products.

​

Return and Exchange Policy 

​
 

1. The order cancellation policy will be subject to the Consumer Protection Law, 1981-1981 (hereinafter: "Consumer Protection Law"), and nothing in the section below shall derogate from it.
    

2. Notwithstanding what is stated in Section 60 above and due to the restrictions of the Corona epidemic, it will not be possible to cancel a transaction/or return and/or exchange a product after it has left the company's warehouse for the customer.
    

3. Canceling an order within the deadline set by law will only be possible on the condition that the packaging has not been opened and the product has not been used in any way and the transaction invoice is presented.
    

4. Canceling an order before the product is delivered to the customer will be done as detailed below. The cancellation will only take effect upon confirmation of receipt of the notice by the company, provided that the order has not yet been sent to the customer:
    

5. When the order is in the status "order in processing", the order can be canceled in any of the ways listed below. After sending the order cancellation notice, a customer service representative will contact the customer to continue the order cancellation process:
   Sending a WhatsApp message, contacting customer service, sending an email to  mitranieva@gmail.com 
    

6. For the avoidance of doubt, it is clarified that in case of cancellation of an order that has already left the company's warehouses to the shipping company, the customer will be entitled to a deduction of double courier fees (for returning the additional shipment to the company's warehouses) plus a cancellation fee at the rate of 5% by law or NIS 100, whichever is the lower.
    

7. The warranty on electric machines is for 3 months and is subject to use in accordance with the manufacturer's instructions. Machines that have broken down will be repaired and returned to the customer (who will bear the shipping costs in both directions). The company will not provide a new machine.
    

8. For the avoidance of doubt, it will be emphasized that the purchase of the digital course  constitutes the acquisition of knowledge only and in any case receiving a certification certificate is conditional upon the purchase of a basket of products from the manufacturer of the company brand products on the site and by sending a "before/after" photo to the satisfaction of the course managers/site owners.
   It should be emphasized that in any case the website and/or its owners are not responsible for the results of the treatments and/or their consequences.

9. The customer  whose course set was sent to his/her e-mail box, will not be able to receive a refund.
    

10. Notwithstanding what is stated in section 67 above, it will be emphasized that no certification certificate will be given and/or a work evaluation will be given for a "before"/"after" image for work performed using "time-shortening" products/preparations and/or that do not comply with the course instructions.
     

11. It is forbidden to photograph, transfer and/or distribute the content of the courses.
     

12. It is not possible to watch a certain course on two devices at the same time. Viewing on more than three devices and/or 3 different IPs will cause the course to be blocked by the company.
     

13. If, after placing an order on the website, it turns out that the product is out of stock and/or that it cannot be delivered, an e-mail will be sent to the customer (or a company representative will contact him by phone) informing him of the cancellation of the order for that product without charge and/or the return of his money (as the case may be) and there will be no The customer has any claim against the company for this. Alternatively, the company may offer the customer an alternative product, equivalent to the ordered product. The customer will be given the right to choose whether he is interested in the replacement product or whether he is interested in canceling the order in relation to that product without charge and/or returning his money to the extent charged (as the case may be). The customer will not have any claim and/or demand and/or claim of any kind and type against the company in such case.

14. If, after the delivery of the ordered product to the customer, it becomes clear that not all the products in the order have been delivered to the customer, the customer will contact the company as soon as possible and in one of the ways listed above and no later than 7 days from the date of delivery of the order.

15. Products that are presented at sale prices will be delivered at the sale price subject to the fact that the sale is valid at the time of the order on the website and the availability of the product in the company's inventory.

​

​